COVID 19 PROCEDURE
What to expect from your massage during Covid 19
New Booking Process
After you make initial contact to book a massage, you will be emailed two forms to complete and return on email before the day of your massage*:
Covid 19 Screening Form – to ensure hands-on treatment is safe, based on the Government Guidelines for Close Contact Services.
Online Consultation Form – to allow me to review your health history and presentation ahead of your appointment.
*If these forms are not returned before the day of your appointment, I may be required to move your booking to allow me sufficient time to review your forms. I can offer you a telephone call to go through the forms if you do not wish to complete them on email.
Covid 19 Symptoms
If you or a member of your household develop Covid 19 symptoms at any point between booking and turning up for your massage, please inform me at your earliest convenience so we can reschedule your booking after the required period of isolation has been completed and you are symptom free.
Similarly, if I or a member of my household develop Covid 19 symptoms, I am required to inform NHS Test and Trace and make contact with anyone they advise, once an assessment has been completed. I will also reach out to anyone with a booked appointment within a two week period to move the appointment to a later date when I am symptom free.
Pre-Appointment Telephone Calls
Once I receive your Covid 19 Screening form and Consultation form back on email, I may invite you to an initial telephone call for one of the following reasons:
You are a first-time client and I may have further questions to ensure I can provide the most suitable treatment.
You have signified that you or a household member has recently shown symptoms or travelled abroad and the isolation period has not been completed.
I may want to discuss something from your Consultation form in more detail to ensure I have all the information required before your appointment.
In these instances, I will reach out to you on email to agree the best time for the phone call.
Arriving for your Appointment
Please remain in your car until the appointment start time, at which point you can make your way to the entrance door and wait outside for me to meet you. I will be wearing a face covering throughout the appointment. You will be required to wear a face covering, unless you are exempt, please let me know in this instance so we can adjust the treatment accordingly.
Before we enter the building, we need to both confirm we are Covid 19 symptom free.
Heightened cleaning procedures have been implemented to maintain a clean treatment room. Couch covers and towels will be changed for every client, the couch and surfaces in the room will be cleaned and the treatment room aired for 15 minutes between each client appointment.
Please bring a water bottle if needed, as I can no longer supply this. Please avoid bringing any additional possessions such as bags and coats into the building.
I look forward to welcoming you to my clinic.